Frequently asked questions

Find solutions to common questions tailored specifically for sellers interested in joining She is Mom's marketplace. Whether you are curious about the onboarding process or want to understand seller expectations, discover the information you need to kickstart your journey as a seller with She is Mom.

Create the account:
  1. Go to and click Create account
  2. Enter your email address, password, and accept the terms & conditions.
  3. Click "Create Account."
  4. In Your Account, select "I am benefit."
  5. In Account Settings, enter your name and upload your user photo.
  6. Press "SAVE."
  7. You will see a message confirming your changes have been saved. Start completing your profile.

A benefit profile includes a description of your company, a list of products/services with names, photos, prices, and short descriptions. Additionally, create an engaging video showcasing your business. To create your profile: See detailed instructions in your benefit profile: To create a She is Mom benefit profile. Your profile will be approved and visible within 24 hours.

She is Mom marketplace connects you with new customers who may not have known about your products/services previously.

You can sell almost anything from homemade goods to services dedicated to companies. We restrict items that violate any laws or intellectual property.

To be listed on the She is Mom platform, sellers have the option of a yearly membership subscription. The platform offers two membership packages: the Business Growth package, priced at 490 euros per year, and the Corporate Brand package, available at 990 euros per year. Each package provides various features and benefits aimed at enhancing brand visibility, product showcasing, and marketing opportunities on the platform. Listing on the platform itself is free of charge. For further details and to select the suitable package for your business, please visit your profile at She is Mom membership overview.

Yes, you can cancel your membership at any time. Once cancelled, your membership will remain active until the end of the current billing cycle.

For She is Mom, we encourage offering a discount. The listing price should reflect the price with the discount offered to She is Mom members.

You will handle orders. When a product is ordered, you will receive an email and see the order listed in your She is Mom profile. Contact the buyer and finalise the sale.

After confirming the buyer's payment has been received, you'll be notified by email to confirm the sale. We offer monthly payouts, deposited directly into your bank account.

You can be located anywhere.

Yes, it is. The profile needs to be completed in English.

We created the platform as a support for every member of the community.

As a seller, you are responsible for handling returns and refunds according to your own policies. Ensure clear policies are visible on your profile.

Yes, you can offer discounts or run promotional campaigns on She is Mom. Adjust your pricing or offer special deals to attract more customers.

You can specify shipping preferences and restrictions in your profile settings. She is Mom encourages offering international shipping.

Monitor your inbox regularly for messages from She is Mom. Provide prompt and professional customer support to ensure a positive shopping experience.

If the answer you are looking for is not here, feel free to send us an email and we will answer all your questions.